Launching a repair store is a tough challenge itself, but having to grow your repair business is an even tougher challenge.
The process to attract new customers is a lengthy one. There are several avenues you can try poaching more clients from.
Any step you take to generate additional leads is helpful in growing your repair business. Having integrated your store with a repair shop POS software allows you to equip yourself with online appointments.
What a POS system does for you is that it enables you to capture and lock in additional leads from people searching for stores that offer repair services online.
There are multiple options your customers can potentially position themselves into to take advantage. These include on-site jobs, walk-in jobs, and mail-in requests.
Even though life returns to normal, the prevailing covid-19 pandemic has introduced several health and contact insecurities. You can take advantage of introducing online appointments for such customers who are still not comfortable with making contact purchases.
How to capture more leads with Online Appointments?
Get an online appointment system integrated with your Cell Phone repair store software and unlock massive client capturing mechanisms.
Now imagine you’re working on the repair orders from multiple walk-in customers. Your phone rings but you can’t answer that because you’re already dealing with customers in person. What can you do here that’ll save the potential lead you just missed?
Easily save the clients you cannot get back to or are having trouble reaching out to you by setting up an online appointment system. This will reduce the frequency of clients lost due to connectivity issues.
Another good feature about online appointments is that you can save a large portion of your and your employees’ time but not having to fill out the customer information.
You can set up a data form in your online appointment system to automatically take the required information directly from the customer in question. They’ll also be required to put in the details regarding the repair jobs they’re willing to opt for and any other services you offer.
This way you can easily create a ticket with a few clicks in your POS system, every time an online appointment request comes in.
Treat Your Customers to a Better Experience
The customer base residing in your shop’s vicinity already knows when they’ll be walking into your store, but having an online appointment system allows several other clients the convenience of locking-in their repair requirements from the comfort of their homes.
There are many operational steps you eradicate when using a Cell Phone repair store software. For instance, a customer may have time constraints or travel issues and they require a potential quote for any repair service you’re offering.
Converting such leads into sales and revenue streams can be a problem if you have to deal with them after you’ve sorted things out at your store. Or you’d have to assign the role to another employee of yours, which is not really a cost-effective approach.
Instead of having a dedicated human for the task at hand, your online appointment system establishes a central base of operations for your own convenience. All your clients emerging from SMS, phone calls, social media posts and emails are placed together in your repair shop POS software.
Now you can timely respond to all the queries and repair tasks generated via online means.
In case of a returning customer, all the information you require will be available to you — saving time for productivity at other ends. This is because their data is already stored in your POS system. The software retrieves the data each time they reach out for any repair order,
Another comfort that the online appointment system provides is the scheduling of drop-offs and pick-ups. Set the time brackets in which you’d want your customers to come in and drop off their devices.
This custom configuration allows more versatility in dealing with online repair tasks at your store. Take advantage of the option at hand and predetermine the slots your customers can opt for at the behest of your convenience.
Instant Notifications & Acknowledgements
All parties involved will receive a confirmation email. This will happen on every generation of an online appointment. Your customers will definitely appreciate the timely acknowledgment, which of course is an automated response. You can also opt for SMS confirmations or both.
As a repair shop owner, you can also utilize the online appointment system to automatically assign specific tickets to selected employees as per their specialty. Your POS system can also be used as an employee management software to check the performance of your employees.
Increase Upsell Ability
Use the predetermined automatic responses to upsell additional services or accessories. You can club these together with the existing repair jobs. This adds another revenue stream to your ongoing repair business sales.
Automatically segment your audiences based on their types of repair jobs and the services they’ve opted for in the past. Use this information to send out marketing emails. And updating your customers on the status and progress of their repair orders.
Targeted marketing always works when you know what your customers want. You can segment your customers based on multiple factors. Something your marketing acumen can devise.
Be mindful of the fact that your repair store’s mantra needs to revolve around solving problems. If you wish to make this approach work.
Be helpful and offer value. Don’t be pushy for generating sales. Always reveal how the products and services you’re suggesting will add value to your customer’s lives.